Privacy Policy
Welcome to KEEP-CALM, operated by Calm Apparel (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or make a purchase.
1. Information We Collect
When you use our website, create an account, or place an order, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code
Account Information
- Login credentials
- Account preferences
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Session information
- Website usage activity
Transaction Information
- Payment transaction details (processed securely via third-party payment gateway)
- Order details
- Purchase history
2. How We Use Your Information
We use your information for legitimate business purposes including:
- Processing and fulfilling orders
- Shipping and delivery management
- Customer support assistance
- Account management
- Order confirmations and transactional communication
- Abandoned cart reminders
- Fraud prevention and transaction verification
- Service improvement
- Legal compliance
3. Payment Information
Payments made on KEEP-CALM are processed securely through authorized payment partners such as Razorpay.
We do not directly store complete debit card, credit card, or sensitive banking information on our servers.
Payment security and transaction handling are governed by the payment gateway provider’s own policies.
4. Shipping & Logistics Partners
To fulfill orders, customer information may be shared with shipping and logistics partners including Shiprocket and associated courier providers.
Information shared may include:
- Customer name
- Delivery address
- Contact number
- Order details
This sharing is strictly for order fulfillment purposes.
5. Cookies & Session Technology
KEEP-CALM uses cookies and session technologies to:
- Maintain login sessions
- Enable account functionality
- Improve website performance
- Enhance user experience
- Support shopping cart functionality
Disabling cookies may affect website functionality.
6. Marketing Communication
Currently, KEEP-CALM does not send promotional emails, SMS, or WhatsApp marketing messages.
However, transactional notifications related to:
- orders
- payments
- shipping
- support
- abandoned cart reminders
may still be sent where necessary.
7. Data Security
We implement reasonable technical and organizational security measures to protect customer information.
However, no online system can be guaranteed 100% secure, and users acknowledge the inherent risks of internet-based transactions.
8. Data Retention
We retain customer information only as long as necessary for:
- order processing
- customer support
- legal compliance
- accounting requirements
- fraud prevention
Data may be securely deleted when no longer required.
9. Third-Party Services
Our website may use third-party services including:
- Razorpay
- Shiprocket
- courier partners
- email infrastructure services
- hosting infrastructure
These third parties may process data according to their own privacy practices.
10. Account Responsibility
Users are responsible for maintaining confidentiality of their account credentials.
KEEP-CALM shall not be responsible for unauthorized account access resulting from customer negligence.
11. Children's Privacy
Our website is intended for users aged 18 years or above or those legally permitted to enter binding transactions.
We do not knowingly collect personal information from minors.
12. Legal Disclosure
We may disclose customer information if required:
- by law
- court order
- regulatory authority
- fraud investigation
- payment dispute resolution
13. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Updated policies become effective immediately upon publication.
14. Contact Information
For privacy-related questions or concerns:
KEEP-CALM
Operated by Calm Apparel
Bikaner, Rajasthan, India
Email: support@keep-calm.in
Phone: 8696260606