Terms & Conditions
Welcome to KEEP-CALM, operated by Calm Apparel (“we”, “our”, “us”). By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. General
KEEP-CALM is an online fashion store offering premium men’s apparel including block print shirts, embroidered linen blend shirts, printed linen shirts, and related fashion products for customers in India.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or the legal age required under applicable law.
- You are legally capable of entering into binding agreements.
- The information provided by you is accurate and complete.
3. Account Registration
To place orders, customers may be required to create an account.
You agree:
- To provide accurate registration details
- To maintain confidentiality of login credentials
- To be responsible for all activities under your account
We reserve the right to suspend or terminate accounts found to contain false, misleading, or suspicious information.
4. Products & Product Information
We strive to ensure product descriptions, images, pricing, and specifications are accurate.
However:
- Minor variations in color, texture, print, stitching, or appearance may occur due to lighting, photography, display settings, or fabric characteristics.
- Product availability may change without notice.
- Products shown on the website are subject to stock availability.
5. Pricing
All prices displayed are in Indian Rupees (INR).
We reserve the right to:
- Change prices without prior notice
- Correct pricing errors
- Cancel orders placed due to incorrect pricing or technical mistakes
Applicable taxes may be included or charged as per legal requirements.
6. Orders
Placing an order does not guarantee acceptance.
We reserve the right to:
- Accept or reject any order
- Cancel suspicious or fraudulent transactions
- Refuse service where necessary
Order confirmation via email or notification does not constitute final acceptance until order processing begins.
7. Payments
We accept secure online payments through authorized payment partners including Razorpay.
Accepted methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (where applicable)
In case of:
Failed Payment:
If payment fails but funds are deducted, customers should contact our support team.
Duplicate Payment:
Any duplicate or excess payment, once verified, will be refunded within 5–7 business days through the original payment source.
8. Cash on Delivery (COD)
Cash on Delivery may be available in selected serviceable locations.
Please note:
- COD charges may vary depending on delivery location.
- We reserve the right to disable COD for certain areas, products, or suspicious orders.
9. Shipping & Delivery
Orders are generally processed within 2 business days.
Estimated delivery timelines may range between 7–10 business days depending on delivery location.
Shipping charges may vary based on state, location, and delivery type.
Delivery delays may occur due to:
- Weather
- Courier delays
- Remote locations
- Public holidays
- Operational disruptions
Customers may update incorrect addresses before dispatch.
10. Cancellation
Orders may be cancelled only before dispatch.
Once an order has been shipped, cancellation requests will not be accepted.
We reserve the right to cancel orders in cases including:
- Inventory unavailability
- Pricing errors
- Fraud suspicion
- Delivery limitations
11. Return / Refund
Return and refund eligibility shall be governed by our separate Return & Refund Policy.
Important conditions:
- Sale/coupon-discounted products may not be eligible
- Reverse pickup approval depends on policy conditions
- Return misuse may lead to rejection
12. Intellectual Property
All website content including:
- logos
- designs
- product images
- text
- graphics
- branding
- layouts
are the intellectual property of KEEP-CALM / Calm Apparel and may not be copied, reproduced, modified, or distributed without written permission.
13. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access
- Disrupt platform functionality
- Use bots/scraping tools
- Upload malicious code
- Impersonate others
- Commit payment fraud
14. Limitation of Liability
To the maximum extent permitted by law, KEEP-CALM shall not be liable for:
- indirect damages
- incidental damages
- consequential losses
- delivery delays beyond control
- technical interruptions
- third-party courier issues
- payment gateway interruptions
15. Third-Party Services
Our services may involve third-party platforms including:
- Razorpay
- Shiprocket
- courier/logistics partners
- email infrastructure providers
We are not responsible for independent policies or disruptions caused by third-party service providers.
16. Privacy
Use of this website is also governed by our Privacy Policy.
17. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of courts located in Bikaner, Rajasthan, India.
18. Contact Information
KEEP-CALM
Operated by Calm Apparel
Bikaner, Rajasthan, India
Email: support@keep-calm.in
Phone: 8696260606
19. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Continued use of the website after updates constitutes acceptance of revised terms.